The average cost of IT support per hour in Florida is typically $175 to $350 per hour. This rate applies to end-user support, IT security, or strategic IT planning. However, monthly IT support contract pricing is generally much less expensive than hourly pricing.
| “The cost of IT support varies in a seemingly layered way. Outsourced IT support costs less than hiring in-house teams, and then managed IT support costs less than break-fix support. Although, these costs will always depend on your chosen partner.”– Rob Gluckin, Chief Executive Officer, GTG Networks |
Additionally, the average cost of IT support for a small business typically differs from that for a large business due to scale and complexity. Small businesses often have simpler IT needs and fewer employees, leading to lower support costs.
Despite the potential cost savings you have as a small business for IT support, companies still overpay by an average of 10% for their support services. That means you can’t take lower IT support prices for granted. You still need to strategically focus on procuring cost-effective outsourced IT support.
This article is here to help you do that. We’ll discuss what you can expect to pay for monthly IT support for small business needs. Our discussion will cover what’s included, how to perform a cost-benefit analysis, and why managed IT support services cost less than break-fix.
What is The Average Cost of IT Support Services Per User Per Month?
The price range for a monthly fee for IT support typically lies between $125 and $150 per user per month. While this may initially still sound expensive, consider that cost compared to the hourly cost of $175 to $350 per hour we mentioned earlier.
Simply by choosing the monthly fee, your business could save between anything $400 and $900 per month. However, external factors, such as the frequency you need IT support, will affect your final ROI on the service.
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What Do Your IT Support Contract Prices Pay For?
1. On-Demand Support
Your IT support contract provides on-demand access to technical support. Whether it’s a minor glitch or a complex problem, professional help is always just a call away. This kind of immediate access keeps your team productive by reducing unnecessary interruptions.
2. Expert Assistance
When you invest in an IT support service package, you are paying for immediate access to experts. This ensures you have skilled professionals ready to resolve any technical issues quickly. It also reduces the likelihood of misguided fixes that could cause additional problems.
3. Software Updates & Maintenance
The cost covers regular software updates and maintenance, ensuring that your systems are always up to date with the latest features and security patches. This keeps your IT environment secure and optimized for performance.
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4. Hardware Repair & Replacement
Some support contracts include repair or replacement services for faulty hardware. This coverage ensures that hardware issues do not hamper business activities, as replacements or repairs are handled swiftly and effectively.
5. Training & User Support
Part of your contract may include training and support for your team. Empowering your employees with the knowledge to use your IT infrastructure effectively can reduce the likelihood of user errors. That benefit is important when you consider that 95% of cybersecurity breaches are due to human error.
6. Tailored IT Solutions
Your contract pays for IT solutions tailored to your business’s specific needs. This personalized approach ensures that your IT setup supports your business goals and scales with your growth.
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Cost-Benefit Analysis Between Monthly vs. Hourly IT Support Contract Pricing
While monthly contracts are cheaper than hourly rates, there are some cases when a business may still opt for the hourly pricing. So, instead of automatically choosing the monthly rate, perform a cost-benefit analysis to determine if it’s really your best option.
Here is what you should consider.
| Monthly Contract Pricing | Hourly Rate Pricing | |
|---|---|---|
| Budget Stability | Offers predictable monthly expenses. | Fluctuates with the number of support incidents. |
| Cash Flow Management | Lower upfront costs can improve cash flow. | Higher individual costs can strain cash flow if unexpected needs arise. |
| Financial Commitment | Commitment to a consistent operational expense, possible lock-ins. | No long-term financial commitments, potentially useful for short-term projects. |
| Return on Investment (ROI) | Higher ROI for businesses needing consistent, comprehensive IT services. | Better for companies with infrequent IT issues, maximizing ROI by paying only as needed. |
| Response Time | Typically includes guaranteed response times as part of the service level agreement (SLA). | Response times may vary and can be slower unless premium fees are paid. |
| Scalability | Easier to scale with predictable costs as the business grows and IT needs increase. | Scaling up can be cost-prohibitive due to higher per-hour fees. |
| Total Cost of Ownership (TCO) | Potentially lower TCO for businesses requiring extensive IT support, as bundled services offer cost efficiencies. | TCO can be higher if frequent support is required, as costs may accumulate. |
Choose a Proactive IT Support Team to Pay Less For Your Services
Whether you choose monthly or hourly small business IT support pricing, the best way to save is to opt for a proactive instead of a break-fix approach. As CloudSecureTech notes, the managed IT model can save you 25% to 45% on your IT support costs.
The reason why managed support saves you so much money is simple. Services such as remote monitoring will preemptively catch issues before they cause problems. As a result, you’ll waste less time waiting for support, less time waiting for issues to be fixed, and get more bang for your buck on the work your IT support team does behind the scenes.
If you’re looking for this kind of support, you can count on GTG Networks. Our dedicated IT support and helpdesk services can resolve issues in under 30 minutes and will answer your call in 10. We also provide proactive IT network support, so you don’t have to call as often!
Contact us today to get started.